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In our Contact Centres we are at the front line of policing, providing that vital first point of contact between the public we serve in Devon & Cornwall and our operational Police Officers.
What does a Call Handler do?
In our Contacts Centres we have many different roles, emergency call handlers, deployment officer and supervisors who all maintain contact with members of the public that either call our 101 or 999 system.
From there our Call Handlers will create incident logs on our computer system and then allocate them either to a local station or to a radio operator who will then contact Police Officers to resource those incidents.
Last year, 401,000 calls were received from members of the public of which 73,000 were 999 emergencies. There is no ‘average’ call. Each caller is treated equally, and each situation is taken on its own merits. We are here for those that need us 24/7, 365 days per year dealing with both emergency and non-emergency calls.
It is a challenging role but working part of a team that will feel like a family in no time at all is all in a day's work.
Being a call handler is right at the forefront of our day to day business. You will be the first point of contact with members of the public, ranging from victims of crime and people in crisis to people reporting and requesting information.
No call is an 'average call' and each call is treated equally while each situation is taken on its own merits. Forming part of a strong, tight team, you will be working in a rewarding environment where we are all supported to provide the best possible service to our communities across our two force areas.