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In our Contact Centres we are at the front line of policing, providing that vital first point of contact between the public we serve in Devon & Cornwall and our operational Police Officers.
What does a Call Handler do?
In our Contacts Centres we have many different roles, emergency call handlers, deployment officer and supervisors who all maintain contact with members of the public that either call our 101 or 999 system.
From there our Call Handlers will create incident logs on our computer system and then allocate them either to a local station or to a radio operator who will then contact Police Officers to resource those incidents.
Last year, 401,000 calls were received from members of the public of which 73,000 were 999 emergencies. There is no ‘average’ call. Each caller is treated equally, and each situation is taken on its own merits. We are here for those that need us 24/7, 365 days per year dealing with both emergency and non-emergency calls.
It is a challenging role but working part of a team that will feel like a family in no time at all is all in a day's work.
Being a call handler is right at the forefront of our day to day business. You will be the first point of contact with members of the public, ranging from victims of crime and people in crisis to people reporting and requesting information.
No call is an 'average call' and each call is treated equally while each situation is taken on its own merits. Forming part of a strong, tight team, you will be working in a rewarding environment where we are all supported to provide the best possible service to our communities across our two force areas.
A workforce that reflects our communities
Our ability to build trust, understand problems and support our communities across a range of policing matters, relies on us having a workforce that is reflective of our communities and all the unique individuals that exist within them. We are committed to promoting equality and diversity within our workforce and to eliminating discrimination.
We are very keen to encourage applications from those that have never considered policing as a career. Representation within our workforce from black and minority ethnic communities and females is currently much lower than we want it to be; by improving this we will be better able to serve our local communities and our work place will benefit from all the differences in thinking, points of view, and approaches that diversity brings.
In order to achieve this we are proud to pursue a policy of ‘positive action’.
For further information and to register for this scheme please click the button below.