Steve, what were you doing prior to becoming a 999/101 Contact Officer Apprentice?
Contact Officer Steve

“I worked in hospitality for brands like Nando’s and Harvester. My mum has worked for Devon & Cornwall Police as a Contact Officer for 16 years and I have always found it interesting. I thought it would be a great career change.”

Portia, what made you want to become a 999/101 Contact Officer?
Contact Officer Portia

“I have always had an interest in working for the police. I had experience in jobs providing customer service and talking over the phone so I felt I had the right skills for the role. I wanted a job that brought me job satisfaction and was not the same day to day.”

June, how were you supported when you were ready to take live 999/101 calls?
Contact Officer June

“I got the most amazing support from my mentor and supervisor! We discussed the setup of daily work and set some initial goals. We reviewed this regularly and this meant I could measure my progress and we could address areas I struggled with as I progressed.”

Ben, what is the main benefit of having your learning accredited with an apprenticeship?
Contact Officer Ben

“The impact of having the qualification would carry to any other workplace very well. Being a qualified Emergency Contact Officer is essentially saying that you’re a professional communicator.”

Bethan, how did you find your initial training?
Contact Officer Bethan

“I LOVED it! It was informative and fun. I felt prepared to go into the control room. Met a great group of people. The trainers included mock calls as part of our initial training which gave us the opportunity to practice.”

Lara, how were you supported when you were ready to take live 999/101 calls?
Contact Officer Lara

“Once we moved to Mentoring we were well supported and really allowed to move at our own pace, with some of us taking calls on the first day and others spending longer observing. I really felt as though I was part of a team.”

Hannah, what advice would you give to someone who is looking at becoming a Contact Officer as a career change?
Contact Officer Hannah

“It will be the most overwhelming and exhausting training period but everything comes together when you get in the room; you are in charge of the decisions about when you feel ready to take calls, develop and progress professionally.”

Jai, what made you want to become a 999/101 Contact Officer?
Contact Officer Jai

“I saw the post on Facebook initially and I thought it looked really interesting and a job that really could help someone in their hour of need.”

Jai, what is the best thing about being a Contact Officer?
Contact Officer Jai

“I enjoy the fact that every day is different and you always feel you are making a difference to at least one person’s day.”

Beth, what made you want to become a 999/101 Contact Officer?
Contact Officer Beth

“I have always wanted to work with the police, however having young children I didn’t feel that this was the time to be joining as a police officer. When I was at uni we visited Crownhill and the control room, the job sounded really interesting and rewarding. At home I was always watching police programmes on TV (999 What’s your emergency etc.) and would always think to myself that I would love to do that job. I love being able to help people and make a difference to their lives, I also love that every day is different and you never know what situation you are going to be dealing with.”

“I worked in hospitality for brands like Nando’s and Harvester. My mum has worked for Devon & Cornwall Police as a Contact Officer for 16 years and I have always found it interesting. I thought it would be a great career change.”

Beth, If you had to sum up your experience of your apprenticeship process in three words, which three words would you choose?
Contact Officer Beth

“Friendships, rewarding and support.”

Leah, what advice would you give to someone who is looking at becoming a Contact Officer as a career change?
Contact Officer Leah

“Don’t feel overwhelmed by all the new information, it will all come together.”

Leah, what is the best thing about being a Contact Officer?
Contact Officer Leah

“Making a difference every single day. I also love that I am able to carry out research to build a bigger picture for an incident. No day is the same!”

Millie, how did you find your initial training?
Contact Officer Millie

“Initial training was brilliant. We were a very small cohort of only 8, however we very quickly became a close knit group of life long friends. The trainers were great and provided us with a lot of information and insight into the job, making sure we were more than ready to dive into the world of being a contact officer. Many resources were available to us and exciting elements such as guest speakers really gave us a feel of the job we were entering.”

Louisa, what were you doing prior to becoming a 999/101 Contact Officer?
Contact Officer Louisa

“I was a Sub-Postmistress of a Post Office in North Cornwall.”

Louisa, what made you want to become a 999/101 Contact Officer?
Contact Officer Louisa

“I was looking for a career where I could help people, the work was varied and interesting and I could work as part of a team.”

Louisa, how did you find your initial training?
Contact Officer Louisa

“I really enjoyed the initial training. I learnt a lot about Devon and Cornwall Police and had a much better understanding of what’s involved in the role of a Contact Officer and the types of calls I will be taking.”

Ben, what is the best thing about being a Contact Officer?
Contact Officer Ben

“The team I have joined is amazing and in the whole of the contact centre, everyone is lovely and helpful, the opportunities moving forward, there are tons of steps to take for personal or career development.”

Ben, if you had to sum up your experience of your apprenticeship process in three words, which three words would you choose?
Contact Officer Ben

“Rollercoaster, enjoyable and positive.”