Can you answer our call?

In our Control Rooms we are at the front line of policing, providing that vital first point of contact between the public we serve and our operational Police Officers.

Whilst we are not currently open for recruitment, you can sign up via the link below to be made aware ahead of future recruitment campaigns.

Register here.

Resource Incident Management Officer

To find out more about the role of a Resource Deployment Officer, please expand the tabs below.

What is a Resource Incident Management Officer?

As a Resource Incident Management Officer you will provide the vital link between members of the public and operational police officers. You will be responsible for directing officers to the scenes of incidents and controlling incidents via radio and other forms of digital communication. You will also assist in taking 999 calls, and calls from other agencies such as the ambulance service.

You will participate in the efficient, effective operation of the Force’s Control Room and provide a high quality service to members of the public, police officers and police staff.

The focus of the Control Room is to treat our customers as individuals and according to their needs, prioritising the vulnerable, to assess risk and respond appropriately, and to deploy resources effectively whatever the situation.

What skills are required?
A unique job for a unique person, it demands excellent communication skills, a good attention to detail and a positive attitude. You must be able to work in a fast-paced environment as part of a close knit, supportive team and make quick decisions in situations which may be distressing. The role of Resource Incident Management Officer requires you to;

  • Providing a high quality 24/7 service managing, triaging and recording emergency and non-emergency incidents
  • Ability to multi-task and work as part of a team
  • Identify and dispatch appropriate resources
  • Manage a high-risk workload, prioritising and grading incidents
  • Manage major and critical incidents in line with force policy, providing and co-ordinating the initial response
  • Type and capture information, quickly and accurately
  • Communicate in a concise and accurate manner
  • Multi task whilst under pressure
  • Research Force systems and provide relevant intelligence
  • Provide a high quality customer service
  • Listen effectively and extract specific information to determine the correct response
  • Demonstrate an aptitude for quick decision making and effective problem solving
  • Learn and retain information
  • Work effectively and enthusiastically as part of a team
  • You must be able to deal with disturbing situations, keep your cool and think on your feet, cope with bad language and abuse
  • The role will require you to work a 24/7 shift pattern on a 6 on 4 off rotation, which will include weekends and bank holidays
  • We’d especially like to hear from you if you speak any of the following languages: Arabic, Bengali, Bulgarian, Kurdish, Lithuanian, Mandarin, Polish, Portuguese, Romanian, Turkish
What are salary and benefits?
The salary sits within grade 6 of our pay scale. This starts at £34,236 rising by yearly increments to a maximum of £37,720 per annum, inclusive of the 20% shift allowance.

An enhancement can also be claimed for hours worked at weekend which accumulates to approximately £2,500 per annum pro rata.


  • 24 days annual leave (30 after 5 years’) + bank holidays
  • Automatic enrolment in the Local government pension scheme
  • Free parking, Free Uniform, 24 hour Gym access (only £3.50 per month), Eyecare vouchers, Blue Light Card, Access to Trade Unions
What is the shift pattern?
The shift pattern follows a 6 shifts on, 4 days off pattern. These shifts will consist of 2 earlies, 2 lates 2 nights, before your 4 days off.

Recruitment timeline
We are not currently open for recruitment please register your interest on the above link to receive an automatic notification of when we are open for recruitment.

A workforce that reflects our communities

Our ability to build trust, understand problems and support our communities across a range of policing matters, relies on us having a workforce that is reflective of our communities and all the unique individuals that exist within them. We are committed to promoting equality and diversity within our workforce and to eliminating discrimination.

We are very keen to encourage applications from those that have never considered policing as a career. Representation within our workforce from black and minority ethnic communities and females is currently much lower than we want it to be; by improving this we will be better able to serve our local communities and our work place will benefit from all the differences in thinking, points of view, and approaches that diversity brings.

In order to achieve this we are proud to pursue a policy of ‘positive action’.

For further information and to register for this scheme please click the button below.

Positive Action Support Our Current Vacancies Eligibility Criteria