Sign up to our virtual recruitment awareness event
We are running online recruitment events for Non-Emergency Contact Officers, which will give you the chance to learn more about the role.
- Saturday, 25 March from 10:00am-11:00am
- Monday, 17 April from 6:30pm to 7:30pm
Click the link below then select 'More options' to choose the date, and 'Reserve your spot' on the Eventbrite page to book your place.
Don’t miss out!
Non-Emergency Contact Officer
Recruitment is open now until 17 April, 2023.
Explore the tabs below to learn more about the role then click the link to apply. Full job role description is also found via the link below.
A Non-Emergency Contact Officer is the first point of contact for a caller to Dorset Police. What you say and how you say it will not only help in resolving the caller’s query, but will also influence how they feel about Dorset Police once the call has been completed.
Do you:
- Enjoy each day bringing a new challenge?
- Communicate effectively?
- Have good listening skills?
- Like working in a busy team?
- Have the confidence to say no if required?
- Want to go home each day having helped over 40 members of the public? Then the role of Non-Emergency Contact Officer may be for you! The focus of role is on making every contact count by ‘getting it right first time’ and ensuring that as many calls as possible are dealt with at the first point of contact and as efficiently as possible. This means we can provide the best possible service to members of the public who need to call Dorset Police.
A unique job for a unique person, it demands friendly patience, a broad mind and a positive attitude. You must be able to work as part of a close knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller.
The role of a Non-Emergency Contact Officer requires you to;
- Type and capture information, quickly and accurately
- Communicate in a concise and accurate manner
- Provide a high quality customer service
- Listen effectively and extract specific information to determine the correct response
- Demonstrate an aptitude for quick decision making and effective problem solving
- Learn and retain information
- Work effectively and enthusiastically as part of a team
Within this role you can earn up to £31,402.
The commencing salary will be Scale D (working between 08:30-00:30) to £28,902 per annum inclusive of a 14% shift allowance PLUS up to approximately £2500 is claimable a year for working weekends.
The hours are 37 hours on a rolling shift pattern which includes weekends - 6 shifts on and 4 off - between the hours of 0830 and 0030hrs.
We also offer part time working which is a set shift pattern of either 24.67 hours or 18.50 hours on a rolling pattern. Shift patterns are advertised in our brochure.
| Date | Stage |
|---|---|
| 20 March | Launch |
25 March - 10:00am to 11:00am |
Engagement Even |
| 17 April - 6:30pm-7:30pm | Engagement Event |
| 21 April | Close |
| 24-30 April | Situation Judgment Test |
| 1-7 May | Virtual Assessment Centre |
| 11 May | Information Event |
| 20-21 May | Final Interview and telephone assessment |
| W/C 22 May | Conditional's and Pre-Requisites Face to Face Medicals may impact timeline |
| 4 September | Intake |
Dispatch and Contact Officer
Recruitment is closed and will reopen again soon.
You can express an interest in the role and will be notified when recruitment begins. Learn more about the role through the tabs below.
A unique job for a unique person, this role demands a friendly, patient, broad minded individual with a positive attitude. You must be able to work as part of a close knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller.
The role of a 101 and 999 Dispatch and Contact Officer requires the following:
You will participate in the efficient, effective operation of the Force’s Command Centre and provide a high quality service to members of the public, police officers and police staff.
The focus of the Force Command Centre is on making every contact count by ‘getting it right first time’ and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of calls at the first point of contact within a 24 hour capability. You will also be responsible for directing officers to the scenes of incidents and controlling incidents via radio and other forms of digital communication.
Shift patterns are advertised in the job advert.
Dorset Police annual leave entitlements for a member of staff working 37 hours is 23 days (170.20 hours) or pro rata if part time. Leave is currently recorded and booked in hours and minutes (excluding lunch breaks) for all staff. An additional five days leave for staff working 37 hours (or pro rata if part time) is granted following the fifth year anniversary of appointment (pro rata for the year of the anniversary) therefore the leave entitlement will increase to 28 days (207.20 hours) in the following leave year.
| Date | Stage |
|---|---|
| TBC | Launch |
| Engagement Even | |
| Engagement Event | |
| Close | |
| Situation Judgment Test | |
| Virtual Assessment Centre | |
| Information Event | |
| Final Interview and telephone assessment | |
| Conditional's and Pre-Requisites Face to Face Medicals may impact timeline | |
| Intake |
What will your reason be
For our staff, there are a broad range of reasons why they find their careers in the Dorset Contact Management rewarding. Want to hear more about the role from those that do it? Then watch our accompanying video and find out more about the roles we have available and about life in our Contact Centres.
No 'average' call!
Last year, 401,000 calls were received from members of the public of which 73,000 were 999 emergencies. There is no ‘average’ call. Each caller is treated equally, and each situation is taken on its own merits. We are here for those that need us 24/7, 365 days per year dealing with both emergency and non-emergency calls.
It is a challenging role but working part of a team that will feel like a family in no time at all is all in a day's work.
Some calls will be challenging and sometimes difficult and will rely on your ingenuity and resilience but there are always team members on hand to support you and provide 'time out' to talk about any issues that arise.
Working on a shift system, we are available 24 hours a day, 7 days a week. Although a highly pressured role, the rewards are equally as high.
There are two core roles available in our Contact Centres. To find out more about them, read the below.
A workforce that reflects our communities
Our ability to build trust, understand problems and support our communities across a range of policing matters, relies on us having a workforce that is reflective of our communities and all the unique individuals that exist within them. We are committed to promoting equality and diversity within our workforce and to eliminating discrimination.
We are very keen to encourage applications from those that have never considered policing as a career. Representation within our workforce from black and minority ethnic communities and females is currently much lower than we want it to be; by improving this we will be better able to serve our local communities and our work place will benefit from all the differences in thinking, points of view, and approaches that diversity brings.
In order to achieve this we are proud to pursue a policy of ‘positive action’.
For further information and to register for this scheme please click the button below.